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Meet The Team

Marketing Department

Neil Priscott

Head of Marketing

What are you responsible for at Visit Bath?
I lead the team that delivers Visit Bath’s Marketing Strategy, and plan and manage campaigns – across all digital and offline channels – to target UK and overseas visitors. Partnership working across all sectors is key both in the city and beyond, and we work with a range of other DMOs to ensure Bath has a presence on the international stage.

Where’s your favourite place in Bath and why?
Growing up in the city I seemed to spend every spare moment at Bath Cricket Club. It is one of the most picturesque and best-situated sports clubs in the country, and with its location in the heart of the city, I had every opportunity to explore and discover every nook and cranny that Bath has to offer!

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Marketing Department

Emma Frayling

PR and Communications Manager

What are you responsible for at Visit Bath?
I liaise with journalists, social influencers and TV crews from the UK and all over the world to organise press visits. My desk is full of magazines and newspapers which contain coverage on Bath and I am always busy planning activity to support our campaigns and events.

Where's your favourite place in Bath and why?
I am a real fashion fan, so the Fashion Museum is undoubtedly my favourite place in the city. I always look forward to the annual Dress of the Year announcement and I find it incredible that the museum holds around 100k objects!

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Marketing Department

Charlotte Stephens

Marketing Manager

What are you responsible for at Visit Bath?
I'm responsible for our overall Marketing Strategy, encouraging visits to Bath to support the valuable tourism economy, and ensuring consumers get true value out of our channels. As a team, we're fortunate to promote this beautiful city, and are constantly working to create standout content and effective marketing campaigns.

Where's your favourite place in Bath and why?
I love a good walk around Royal Victoria Park, and the Botanical Gardens are a particular favourite - I love seeing them change throughout the seasons.

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Marketing Department

Emily McKay

Brand Manager

What are you responsible for at Visit Bath?
I act as the creative guardian across all Visit Bath brands, ensuring all output is visually appealing, on-message and on-brand. My varied role ranges from campaign planning, print projects, film production, graphic design and digital activity, maintaining a strong brand presence across everything we do. 

Where's your favourite place in Bath and why?
I'm Bath born and bred, and always really struggle to answer this question as there are so many places in the city that mean a lot to me. I would probably say Alexandra Park, because there, you get to enjoy the whole city!

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Marketing Department

Freya McIvor

Marketing Executive

What are you responsible for at Visit Bath?
I help to develop and deliver our exciting marketing campaigns throughout the year. In particular I am responsible for providing creative copy for our marketing and PR communications. Whether it’s putting together content for a blog post or editorial for publications, my role combines my passion for writing and my love of Bath!  

Where's your favourite place in Bath and why?
One of my favourite things to do in Bath is walk through Sydney Gardens to the Holburne Museum for tea and cake! Dating back to 1795, Sydney Gardens is Bath’s oldest park and the city’s most famous resident (and my favourite author) Jane Austen lived opposite at 4 Sydney Place. 

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Marketing Department

Rosie Hurley

Marketing Executive

What are you responsible for at Visit Bath?
At the moment I mainly look after our social media channels and help with our digital activity in general. From scheduling Facebook posts and tweets, to uploading members' guest blog posts and liaising with members and winners for the competitons we run, I also help out with our PR activities, so day to day my job is quite varied!

Where's your favourite place in Bath and why?
I love walking along the Kennet and Avon canal towards Bathampton, marvelling at the gorgeous countryside, stopping for an ice cream if the weather’s nice and peering in the windows of the many narrowboats!

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Marketing Department

Sam Jelbert

Marketing Assistant

What are you responsible for at Visit Bath?
My varied role involves posting on Visit Bath’s social media accounts, writing and publishing blog posts, helping to plan press visits and more. My job is very hands-on, and it's not uncommon for me to be out of the office and exploring Bath’s attractions myself!

Where’s your favourite place in Bath and why?
My favourite place in Bath would have to be Parade Gardens. Just a short walk from the train station and within minutes of various shops, cafés, pubs and restaurants, it's the perfect place to spend time and unwind in the city.

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Membership and Partnerships Department

Les Redwood

Head of Business Development and Partnerships

What are you responsible for at Visit Bath?
I specialise in business development initiatives, sales and sponsorship. I generate partnership and sponsorship opportunities for the company and work to improve trading conditions across Bath and the region for Visit Bath and its members.  

Where's your favourite place in Bath and why?
The Rec has to be my favourite place in the city, nothing can beat the atmosphere of a Bath Rugby game. There is something really special about having a rugby ground in the heart of a city, especially a UNESCO World Heritage city!

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Membership and Partnerships Department

Kerri Lawrence

Head of Membership 

What are you responsible for at Visit Bath?
I’m responsible for our Membership and Sales team. We look after our 700 members, providing a wide range of benefits, special offers, events and advertising opportunities. We also manage member and B2B communications, including regular e-newsletters, social media and direct mail, as well as the Industry website. 

Where's your favourite place in Bath and why?
I love the Little Theatre in Bath. The quirkiness of the Little Theatre makes it such a fantastic place to see the latest releases. Being an Aussie the history of the city really appeals to me.

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Membership and Partnerships Department

Sabrina Kent

Membership Executive

What are you responsible for at Visit Bath?
I look after all of Visit Bath’s 700 members. If you have any questions about the membership scheme, I am always happy to help. And if you are not a member yet, get in touch!

Where's your favourite place in Bath and why?
I love the Georgian architecture in Bath, especially when the sun shines and makes the Bath stone glow!

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Membership and Partnerships Department

Helena Carlin

Membership Assistant

What are you responsible for at Visit Bath?
I'm responsible for uploading upcoming events and related information to visitbath.co.uk

Where's your favourite place in Bath and why?
My favourite place in Bath is the Theatre Royal.  It is such a beautiful building and there is always something good on to entertain you, whether it’s a play, a musical or ballet. It’s a great way to spend an evening.

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Membership and Partnerships Department

Lisa Franklin (Maternity Leave)

Sales Manager

What are you responsible for at Visit Bath?
I’m responsible for all things sales, whether that’s online, in print or campaign inclusion - I’m your lady! I’m also responsible for assisting our 700 members with any questions they may have. I’m just at the end of the phone and always happy to help!

Where's your favourite place in Bath and why?
Up in the sky! I was lucky enough to go up in a hot air balloon a couple of years ago. What better view of Bath can there be than a bird’s eye view of the whole of our beautiful city? It’s a must do if you haven’t had the opportunity yet.

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Events Department

Mick Heath

Senior Event Manager

What are you responsible for at Visit Bath?
I am responsible for the Visit Bath events portfolio which includes Bath Christmas Market.  

Where's your favourite place in Bath and why?
My favourite place in Bath is Terrace walk, commonly known as ‘Bog Island’. For me it’s the place where we start and finish work for Bath Christmas Market. From here you can see the river Avon and Pulteney Bridge and hear the cheers as Bath Rugby win at home!

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Events Department

Lynsay Redwood

Event Executive

What are you responsible for at Visit Bath?
I look after our fantastic Bath Christmas Market stallholders. You will find me processing applications, allocating pitches and making sure that everyone has the information they will need to participate in our award-winning event. 

Where's your favourite place in Bath and why?
I love a fun day out with my family. One of my favourite spots is in front of the stunning Royal Crescent; there is no better place for enjoying a picnic in the sunshine whilst watching the world go by.

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Finance and Support

Nick Vogwell

Management Accountant

What are you responsible for at Visit Bath?
I look after the finances for Visit Bath, be it management accounting, cash flow forecasting and budgeting, and produce periodic financial reports for all departmental managers as well as at Board level.

Where's your favourite place in Bath and why?
Queen Street has to be my favourite street in Bath, I particularly enjoy getting a pie and a pint from the Raven, brunch at the Wild Cafe or a G and T from the Gin Bar. 

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Finance and Support

Kate Shipway

Assistant Accountant

What are you responsible for at Visit Bath?
I help look after the finances at Visit Bath. If you have a query about an invoice or payment please don't hesitate to contact me.  

Where's your favourite place in Bath and why?
I really enjoy going to Margaret's Buildings. When I first discovered it, it was like a little oasis. With its Georgian architecture, hanging baskets, gorgeous shops containing pretty treasures, cafes, antiques and art galleries, I could spend all day there.  

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Visitor Information Centre and Box Office

Jane Warren

Head of Visitor Services and Operations 

What are you responsible for at Visit Bath?
I manage the Visitor Information Centre and Bath Box Office teams. We welcome visitors and locals, providing them with a whole range of products including tickets for attractions and events, and that all important souvenir. I make sure that locals and visitors can enjoy their time in Bath with all the support they need.

Where's your favourite place in Bath and why?
My favourite secret escape is Prior Park Landscape Garden, an idyllic green space within the city. I like to sit on the hill above the amazing Palladian bridge and absorb the stunning view over Bath.

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Visitor Information Centre and Box Office

Yvonne Beckles

Commercial Operations

What are you responsible for at Visit Bath?
I look after all things relating to the sales of tickets, including the various packages sold at the Visitor Information Centre and on our online shop. I’m always trying to think of new ideas for packages we could sell, so if you have any ideas, do get in touch!

Where's your favourite place in Bath and why?
I love the gardens at the American Museum in Britain, the views across the Limpley Stoke Valley are breathtaking. On a summer’s day, I like to take a good book, and find a sunny spot to sit in.

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Visitor Information Centre and Box Office

Jacqui Bender

Visitor Information Centre Team Leader

What are you responsible for at Visit Bath?
As Team Leader of the Visitor Information Centre I liaise with my Line Manager regarding staff issues including monthly and daily rotas. I manage our member leaflets for display and assist front of house with customer enquiries and bookings.

Where's your favourite place in Bath and why?
There are so many beautiful places in Bath particularly the architecture which I have never tired of but I do especially like walking along the Kennet and Avon Canal towards Bradford-on-Avon.

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Visitor Information Centre and Box Office

Alison Levy

Visitor Ambassador

What are you responsible for at Visit Bath?
I welcome visitors to the city, providing them with information and friendly advice about Bath and the surrounding area. I sell tickets to various attractions in Bath and work closely with Bath Box Office to sell tickets to their events. I speak Spanish and French fluently and get by in German and Japanese.

Where’s your favourite place in Bath and why?
My favourite place in Bath is to be by The Great Bath at twilight on a cold evening, watching the steam rising up from the natural thermal waters. Seeing the reflections of the torches and the actors dressed in Roman costume conjures up images of 2000 years of history.

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Visitor Information Centre and Box Office

Agnieszka Rutkowska

Visitor Ambassador

What are you responsible for at Visit Bath?
I welcome visitors to the city, providing them with information and friendly advice about Bath and the surrounding area. I sell tickets to various attractions in Bath and work closely with Bath Box Office to sell tickets to their events. 

Where's your favourite place in Bath and why?
Prior Park Landscape Garden is a real hidden gem with stunning views of the city and the most beautiful Palladian bridge. It is such a relaxing and romantic spot, just a short walk from the city.

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Visitor Information Centre and Box Office

Catherine White

Visitor Ambassador

What are you responsible for at Visit Bath?
I welcome visitors to the city, providing them with information and friendly advice about Bath and the surrounding area. I sell tickets to various attractions in Bath and work closely with Bath Box Office to sell tickets to their events. I speak French fluently. 

Where’s your favourite place in Bath and why?
My favourite place in Bath is Alexandra Park. It’s a bit of a steep climb up the steps but it is well worth it for the stunning view over the whole city. It really is the best place to take photos.

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Visitor Information Centre and Box Office

Gena Goldfield

Box Office Manager

What are you responsible for at Visit Bath?
I look after the operational and business side of Bath Box Office. This means that I am responsible for expanding our services and liaising with Visit Bath to ensure that we are offering the best possible service to new and existing clients.

Where's your favourite place in Bath and why?
I’m a bit of a foodie, so I’d have to say Hudson Steakhouse. Their truffle parmesan fries are to die for! On a summer’s day, I love to take a stroll down Great Pulteney Street to the Holburne Museum and Sydney Gardens.

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Visitor Information Centre and Box Office

Pam Twohig

Box Office Assistant

What are you responsible for at Visit Bath?
I sell tickets for various events and festivals taking place in and around Bath.    

Where’s your favourite place in Bath and why?
My favourite place in Bath is the Roman Baths. As a qualified teacher I am extremely interested in the Archway Project which will enhance the learning experience of all the young people visiting this fascinating and incredibly well-preserved attraction.

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Visitor Information Centre and Box Office

Bryony Rees-Warren

Box Office Assistant

What are you responsible for?
I welcome visitors to the city, providing them with information and friendly advice about Bath and the surrounding area. I sell tickets to various attractions in Bath and work closely with Bath Box Office to sell tickets to their events. I also assist the Membership and Marketing teams with event listings.

Where’s your favourite place and why?
I love the Botanical Gardens in Royal Victoria park. It’s such a calm and tranquil place to get away from it all. It’s a brilliant place where you can take a quiet stroll or have fun feeding the ducks with the whole family.    

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Visitor Information Centre and Box Office

Tilley Sheridan

Box Office Assistant

What are you responsible for at Visit Bath?
At Bath Box Office my role is to sell tickets to the wonderful public; providing information when required. I also manage the social media accounts for Bath Box Office, tweeting away about the upcoming events.

Where's your favourite place in Bath and why?
My favourite spot is up at Castle Farm. I love walking up there on a sunny winter’s day (or any day!) and enjoying the lovely homegrown, and homecooked delights that they serve.

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Visitor Information Centre and Box Office

Dan Lewis-Jones

Box Office and Information Ambassador

What are you responsible for?
My role at Visit Bath is all about communication with customers. My job is mainly helping them to find the best way to spend an evening with friends, family and loved ones. Whether it’s theatre, music or dance my job is to try to get you the hottest seat in town. When you need a ticket for a must-see event, who you gonna call? Dan Lewis-Jones.

Where’s your favourite place and why?
I enjoy nothing more than sitting overlooking the weir with my closest friends and their dogs, taking in the sights and sounds of this historic and beautiful city all while appreciating some of the best gin Bath has to offer.

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