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Data Protection and Privacy Policy

Bath Tourism Plus is strongly committed to preserving the privacy of its customers. This Data Protection and Security Policy lets you know about our policy for the collection and use of information about you and your transactions with us.

We never pass on information provided by you to any third parties unless you consent to us doing so. We do, however, disclose anonymous, aggregate (not individual or personally recognisable) data to potential partners, advertisers and digital service suppliers we utilise. This includes how many views or page visits we have on our website overall, which networks those visits are from and how many e-newsletter subscribers we have.

Information on data protection is available from the Information Commissioner’s website www.ico.gov.uk


Summary

We don't share your information with other companies without your prior permission. As a Certified Merchant, you can guarantee your credit card details are completely secure.

Personal Information

If you register to use the password protected portions of the Site, we will ask you to provide us with certain up to date data about yourself which we will handle in accordance with the United Kingdom's Data Protection legislation. We only collect personal information about you when you subscribe to our e-newsletter, enter one of our offers or competitions or make a purchase online. We may occasionally request your personal information from one of our marketing partners. We maintain strict security standards and procedures with a view to preventing unauthorised access to your data by other parties, including our staff. We use leading technologies such as (but not limited to) data encryption, firewalls and server authentication to protect the security of your data. We require all Bath Tourism Plus companies, our staff and whenever we hire third parties to provide support services, to observe our privacy standards and to allow us to audit them for compliance.

GDPR

Bath Tourism Plus and its companies are working towards new GDPR requirements that come into force 25th May 2018.

Placing an Order online

When you order items on line from our Gift Shop, our order form asks you to give us information specific to that order, including your billing address, shipping address, credit card information and email address. The information that you provide is used to process and send your orders. We also use the information to contact you if there is a problem with your order. We do not make our customer list available to other companies.

Purchases made online

When you buy from our online shop, our system automatically gathers purchase data. We also record information about purchases made through mail order and other marketing operations.

We use this information in two ways: We review what kinds of products and services appeal most to our members as a group. This statistical information helps us improve our offerings in the same way that other companies change their catalogue based on what sells best. We use information such as the number of purchases members make and the categories of goods and services they buy to make offers to them we believe will be of interest. 

We do not give out any information about you, as an individual, to anyone, except to complete your transactions, or to comply with valid legal process such as a search warrant, subpoena or court order.

Security of transactions

All of our transactions automatically take place on a secure server. All of your personal information is encrypted before it is transmitted over the Internet.

Note: Most banks either cover all the charges that result from unauthorized use of your credit card or limit your liability to £50, the maximum liability allowed under the Fair Credit Billing Act. You must notify your credit card provider of the unauthorized use in accordance with its reporting rules and procedures.

Third party services

We use third party web services to deliver some of our site functions including Google, MailChimp (which powers our e-newsletter), Twitter, Facebook and Instagram. Each of these services will have its own privacy policy to which you may refer if you are concerned. Bath Tourism Plus has a partnership with TripAdvisor. Viewers of visitbath.co.uk webpages outlining information on accommodation and attractions, are provided with the option to view opinions of visitors on the TripAdvisor website and the opportunity to make a booking.

Competitions

Please check the individual terms & conditions associated with each competition. By entering your details, you are agreeing to receive relevant enewsetters from VisitBath, which can be unsubscribed from at any time.

E-newsletters

We send out regular enewsletter communications at least once a month. These can be unsubcribed from at any time simply by clicking the 'unsubscribe' link at the bottom of the email.

Brochures

When ordering a brochure from us, you are agreeing to receive relevant enewsetters from VisitBath, which can be unsubscribed from at any time.

Vouchers

By entering your details to download money saving vouchers from one of our websites, you will be signed up to receive relevant enewsetters from us, which can be unsubscribed from at any time.

Cookies

A number of our pages use cookies to remember your preferences and improve your experience. Enabling these cookies is not strictly necessary for the website to work, but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.

The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows our website recognize you, and make your next visit easier and more useful to you. When you use and access this website, we may place a number of cookies files in your web browser. We use cookies for the following purposes: to enable certain functions of the website, to provide analytics, to store your preferences, to enable advertisements delivery, including behavioral advertising.

In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.

If you'd like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser. Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.


If you have questions about any of these policies, please contact us:

Bath Tourism Plus (Visit Bath)
9-10 Bath Street
Bath
BA1 1SN

tourism@bathtourism.co.uk
01225 644120