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Accessibility Statement

Using this website

We believe in access to information over the internet for all. This overview provides details of the accessibility features we have implemented on this website.

Standards compliance 

All pages on this site are valid XHTML. Most of our pages meet level AA(2)/ All pages on this site follow World Wide Web Consortium’s (W3C) Web Accessibility Initiative (WAI) web content accessibility guidelines. More information is available at Pages on our website are compliant with the UK Disability Discrimination Act UK 1995 (DDA). 


Please be aware that some links may open in a new window. Visit Bath and its companies make every effort to ensure that we only link to reputable websites, however no liability is accepted for the content and information contained on linked websites, or reliance upon information contained on them.

Visual Presentation

These sites use Cascading Style Sheets (CSS) so that you may customise the presentation to suit your preferences. The text size is relative, allowing you to adjust the size of the text in your browser.

Access Keys

We have provided the following shortcut keys to aid navigation:

• Shift + 1 - Home Page
• Shift + 2 - Skip Directly to Main Contents
• Shift + 0 - Accessibility Statement

Navigation aids

All pages contain a sitemap.

If you have any questions regarding the accessibility of Visit Bath websites, please contact us.

Access Statement for Bath Visitor Information Centre

The Visitor Information Centre (VIC) is situated in Bridgwater House, 2 Terrace Walk, in the city centre. There are two steps to gain access to the ground floor level of the VIC. Currently planning permission is being sought to introduce a ramp at the entrance. The VIC is on one level throughout with good circulation space. There are two steps to the entrance. [NP1] We can provide general access information about local attractions, accommodation and restaurants. This information and some other publications are available in different formats[NP2] . 

We look forward to welcoming you. If you have any queries or require any assistance please call 01225 614420 or email [email protected]

Planning your journey

Plan your journey by public transport using Traveline; simply enter your postcode and BA1 1LN to get directions.

The nearest railway station is Bath Spa which is 0.4 miles away (a 5-10 minute walk). Taxis are available at the station. If you require an accessible taxi you can book this in advance:
Abbey Taxis: 01225 444444
V Cars: 01225 464646

The nearest bus stop is on the High Street, behind the Abbey and is 500m/ 546yds from our entrance. All buses can accommodate one wheelchair. The No. 6 & 7 bus run to/from the railway station, every 30 minutes.

The Visitor Information Centre can provide information on local services for disabled people such as Shopmobility and RADAR toilets. We have information about accessible accommodation, attractions, tours and places to eat out in the city and surrounding area. All of our access guides and some selected guides are available in a range of formats, including braille, large print, audio, download mp3.

Car Parking Facilities and Arrival

There are no car parking facilities at or close to the VIC. The nearest car park is Manvers Street (postcode BA1 1JL), which is less than a five minute walk away. 

Inside the Visitor Information Centre:

• There is step-free, level access throughout the VIC

• There is a seat next to the main entrance

• The area is evenly and well lit with overhead lighting

• There are some brochure/book/gift racks and low display units accessible from a seated position

• Staff can provide assistance and read out any literature if required

Additional Information

• Our staff receive regular training, including disability awareness training

• We welcome trained assistance dogs

• Clear signage is used throughout the VIC

• Blue Badge guides provide tours of the city starting and finishing at the Roman Baths; a level walk from the VIC

Contact Information

Address:  Bath Visitor Information Centre, Bridgwater House, 2 Terrace Walk, BA1 1LN.

Telephone: 01225 614420

Email: [email protected]


Hours of Operation

We are open all year except 25th and 26th December and 1st January.

Opening times are:  Mon – Sat: 09:30 to 17:30

Local Equipment Hire: Shopmobility: 01225 481744

Local Accessible Taxi: Abbey Taxis: 01225 444444

Local Public Transport: First Bus 0345 6020121,  First Great Western Trains 0345 7000125