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Meet the Board

Pip Galland

Chair of the Board

Pip is an HR and Employment Law Associate Solicitor at Burges Salmon LLP. Prior to this, she worked at a law firm in Bath for over six years. Pip regularly advises a cross-section of businesses, from owner-manager companies and SMEs through to large corporates and PLCs, coordinating a wide range of employment issues and successfully navigating clients through workplace challenges. She has a strong interest in helping businesses thrive, and, of course, obtaining the best out of their staff.

Pip is a frequent speaker at conferences and provides training on employment law issues for clients and professional bodies.

Pip is also Chair of Bath Mind and responsible for overseeing the charity’s governance and strategy. She has a strong focus on business development, particularly in the context of corporate training and fundraising.

David Haywood


David worked in the Pharmaceutical industry for more than 30 years, holding a number of senior management and director roles around the world. On retiring from full-time employment, he moved to Bath in 2012, and, until the end of 2017, ran a consulting company supporting fine chemical companies in Korea and China; he was also a Visiting Professor at Tianjin University, China. 

He currently holds directorships at Curo and the Bath Royal Literary and Scientific Institution and is a local Magistrate.

David has a strong interest in business improvement and has held a number of governance and audit roles.

Doug Douglas

Doug studied Technology and Business Management at Oxford Brookes University, then served for 12 years in the 2nd Battalion Royal Welsh Regiment, completing a tour in Iraq and two in Afghanistan. In 2012 he moved to serve as a military advisor to the Royal Jordanian Armed Forces, then left the army in 2014 to take over Avon Valley Adventure and Wildlife Park. Over the last three years, Doug has taken the park from 75,000 visitors to 200,000 visitors. Doug is also a member of the National Farm Attraction Network Board. 

Jessica Gillingham

Jessica is the director of Abode PR, a public relations agency and consultancy specialising in working with clients in the international short-term rental industry.

Prior to starting Abode PR, Jessica was the founder of award-winning family travel listing website Triptoes Canada, which was named a Guardian Start-Up of the Year in 2015.

Over her 20-plus-year career, Jessica has worked with many brands within the travel and tourism space including travel technology solutions, destinations, tour operators, transportation and accommodation providers. She also has extensive experience in supporting non-travel brands fulfil their potential and better achieve their business goals.

Jessica grew up in Bath and despite wandering away for a few years, proudly calls Bath her home again.  

Rachel Johnston

Rachel joined the National Trust in October 2008. Rachel is the Assistant Director of Consultancy in the South West and is accountable for the strategic leadership of all visitor-facing, income-generating and conservation activities in the region. Rachel leads a 100-strong specialist internal consultancy team.  

Prior to joining the Trust Rachel spent six years as Head of Brand and Marketing at Alnwick Garden leading on brand, marketing and commercial strategy. Rachel’s career has also included product management for Sage Software and marketing for a range of business books for Pearson Publishing.

In her spare time, Rachel co-leads her own strategic consultancy focused on driving profitable growth through audience-focused organisational change.

Daniel Whiting

Dan owns and runs The Bath Holiday Company, a short-term rental accommodation business that specialises in the marketing of properties and providing hospitality for guests visiting the Bath area.

Prior to joining The Bath Holiday Company, Dan worked for over a decade in the consumer electronics industry providing technical support to end-users, working globally with many blue-chip companies to deliver an enhanced customer experience while delivering a return on investment. With a large amount of experience with start-ups, through operational and development roles, Dan has enabled and facilitated companies to grow efficiently while always keeping the customer’s needs and experience at the core of the business strategy and targets.

Dan also sits on the Board of event producers Judgeday. Judgeday produces public and private events such as the Bath Festival Finale Weekend, WOMAD, and House Festival.

Vicki Smith

Educated in Surrey achieving BTEC National Business and CIM Diplomas, Vicki developed her Marketing career within the Visitor Attraction, Leisure and Professional Sports sectors. Most recently, Vicki spent five years as Sales and Marketing Director at Bath Rugby Club, developing and implementing brand and commercial strategies spanning Marketing, Ticketing, Retail and Community departments, ensuring rapid supporter and commercial growth.  

Prior to this, Vicki held the post as Marketing Director for Merlin Entertainments, the second biggest visitor attraction business in the world, entertaining over 66 million guests across the globe.  Vicki’s role spanned a number of visitor attractions both across the UK and Europe, where she led on Marketing and Communication Strategy, Customer Acquisition, Product Development, Commercial Partnerships and large-scale events where everything was focussed on delivering world-class memorable experiences.

Fiona Williams

Fiona Williams is Head of HR at BuroHappold Engineering, a design consultancy firm for the built environment, employing engineers and consultants from around the world to solve complex engineering problems.

Fiona and her team collaborate with the UK leaders and global counterparts to enable the smooth running of the business looking at all aspects of the employee lifecycle and ensuring they attract and retain the best people. Fiona is passionate about employee development and ensuring people are able to bring their best selves to work and thrive.

Fiona has worked in various HR roles since leaving university and is excited to be part of the Visit Bath Board and use her extensive skills to support the team.